...to answer any technical questions or concerns current customers might have. We want to ensure all Sendio support inquiries are addressed in an efficient and timely manner.  The tips below will help you get the most out of Sendio support and ensure that when a Sendio question pops up you know where to go. 

Before Submitting a Request for Support
Before contact Sendio support, be sure to check out our FAQ here: www.sendio.com/faq. Answers to 90%+ of all customer questions can be found here (an easy-to-use search feature will take you directly to the most relevant answer to your question).  Trying an FAQ search before contact Sendio support will save you time and provide an immediate answer to your question.

Also remember a complete collection of Sendio documentation can be found in the support section of our site here: www.sendio.com/documentation.  If you are in the process of implementing Sendio, either for yourself or a client, this is the best place to start.

When Submitting a Request for Support
If you can't find the answer to your question in the FAQ it may be time to open a support case. The absolute best way to do this is by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

When preparing your email, it is imperative that you provide as much detail as possible - more is better here.  The likelihood we'll be able to answer your question immediately (e.g. without having to call or email you for more information) will be much higher. 

You can also reach Sendio support via phone at (949) 274-4375 opt 3.  If a support engineer is unable to answer your call immediately, leave a detailed message and we will check in with you shortly.

Once a case has been created or a message left on Support voicemail, it is our goal to respond no later than two business hours later.  Regular support hours are M - F from 8am to 5pm Pacific time.

Critical Outages
If a Sendio appliance is not processing any email at all, this is considered a critical outage and is handled immediately (initial contact will be made within 30 minutes or less) 24x7x365.

The only way to report a critical outage is via the Sendio site here: www.sendio.com/support-requests/report-system-outage. This will create a case and page a support technician immediately.